There is no completely acceptable substitute.
Ø PORTLAND, OR (503) 233-4651   Ø SEATTLE, WA (206) 422-5597
Wednesday, January 07, 2009   .  Login

CLIENT Survey
Thank you for taking a few minutes to let us know how our services met your needs and expectations.  Your responses result in a total score for the event and are shared with all staff involved in your project.

Please enter your Client Number  
(4-digit number above your address on the report mailed with payment.)

1. I understood as much of the sale process as I wanted when signing the contract.

2. Questions were answered to my satisfaction throughout the process.

3. I previewed the sale and the presentation.  Setup and merchandising exceeded my expectations.

4. I previewed the sale and the overall pricing of the collection demonstrated knowledge and experience selling on the local secondary market.

5. Custom on-line marketing of the sale at www.PeerlessPlace.com exceeded my expectations.

6. Print advertising appeared professional and effective.

7. Friends/family who attended the sale were impressed with the professional staff and service.

8. Condition of the property was as expected after PEERLESS was finished.

9. Payment and report were received in a timely manner as expected.

10. Breakdown of sales by department and details of the event provided in the final report exceeded my expectations.

11. If I had to do this all over again, I would do it exactly the same way.

12. Total event sales were:

13. Considering the amount of work necessary, the sale results, and how well the service met my priorities, I feel the commission rate was:

14. I was satisfied with the overall professional service of the PEERLESS Estate Sales team.

15. I would highly recommend PEERLESS to others in similar situations.

16. Listening and responding to our Clients' needs is our top priority.  Please respond to items A-C with your level of priority for contracting a service such as PEERLESS Estate Sales:

A. We were working on a deadline.  Emptying the property on time was very important.

B. The income from the sale was very important to me/my family.

C. Having someone else do a job which I could not do and/or I didn't want to do.

17. I interviewed more than one liquidator before choosing PEERLESS Estate Sales.

18. Please number the following reasons in order of importance why you chose PEERLESS Estate Sales to manage your project.  1 = most important reason, 9= least important:
 Personal Referral
References & Service Reputation
Available Dates
Comfort & Trust
Confidence in an event conducted with respect and dignity
Pricing Reputation as compared to other estate liquidators
 On-line selling ability
Consignment Services
Commission Rate

THANK YOU FOR YOUR FEEDBACK!  We greatly appreciate your time completing this survey.