PeerlessPlace

CUSTOMER Survey
Thank you for taking a few minutes to let us know how our services meet your needs and expectations. The following questions are based on points of service and quality standards by which we judge ourselves!

I shop in the greater area.

For personal shopping interests in the wholesale and secondary markets, I would call myself primarily

1. I am familiar with the sign-up list/numbers process at the opening of estate sales.

2. PEERLESS provides fair and equal access to their sign-up lists.

3. Street signs are clearly visible and easy to follow.

4. Newspaper Advertising represents the sale fairly and is not misleading.

5. I use the web site to see the photo preview of upcoming sales.

6. I use the web site to get the address to the next sale.

7. I use the web site to view/print a map to the next sale.

8. The property is usually easy to shop -- organized and clear of hazards.

9. Merchandise is clean.

10. Prices are clearly marked on each item.

11. I think the prices at PEERLESS Estate Sales are:

12. PEERLESS associates are friendly and approachable.

13. PEERLESS associates are helpful and I feel comfortable asking for help.

14. PEERLESS associates are knowledgeable about most of the merchandise they represent.

15. I feel welcome rather than intruding or under surveillance while at a PEERLESS estate sale.

16. I am aware of the courtesy regarding changing my mind on an item after tagging it SOLD or asking a cashier to hold something for me.

17. I understand why that courtesy/guideline is in place and agree with it.

18. I understand why prices are firm on opening days of the sale.

19. The checkout process is faster/more efficient than other sales I shop.

20. The checkout lines are shorter than other sales I shop.

21. I understand why the bidding process is "closed-" (not able to know what the current high bid is, or if there is a bid, on an item priced over $50)

22. I believe PEERLESS manages its written bid process fairly.

23. How do you like to pay when you shop? Please number the following choices with a 1, 2, 3, 4, and 5 in order of preference: 1 = would always prefer to pay this way, 5= Never need to pay this way
Cash
Personal check
Debit Card
Credit Card
Business Check

24. I would refer PEERLESS Estate Sales to someone I knew who needed estate or moving sale services.

25. I would call PEERLESS Estate Sales if my own family needed their services.

26. I feel PEERLESS cares about its customers.

THANK YOU FOR YOUR FEEDBACK! We greatly appreciate your time to complete this survey. If you would like to be contacted regarding your responses, please enter your e-mail address here: